Do you have any questions? Here are the answers!

If you have a specific question about our products or anything about neogrün, we might have already prepared an answer. Here we have compiled the most frequently asked questions from our customers. If your question is not there, then feel free to write us via this contact form.

 

General

Are neogrün products bio?

neogrün® Finger Paints and Easy Clay are organic. Our products are made from organically cultivated and natural ingredients, and this is confirmed by “NCP-vegan” label. However, we rarely use the term “organic” because we believe that the rules needs to be clearly defined to the consumer. Here’s an example: simple ingredients, like flour, starch, sugar, oil – they can be 100% organic. But when you make bread out of it – you add water and salt – and you end up with 50-60% organic ingredients. With “NCP-vegan”, we ensure to our customers that more than 95% of the unprocessed agricultural ingredients in our products are organic and the remaining part is derived exclusively from mineral or vegetable sources. In addition, we guarantee with “NCP-vegan” that our products are ecological, vegan and free from genetic engineering and animal cruelty.

What does the CE sign mean on neogrün products?

With the CE mark we show you as a manufacturer that we have manufactured our product according to the specific requirements of current European directives.

 

We are frequently asked for a certificate of the CE mark. The CE mark is not a (test) seal, which is given by third parties, which is why a certificate for the CE mark is not available.

 

We recommend the following link: https://en.wikipedia.org/wiki/CE_marking

Is your packaging also vegan?

Yes, the packaging and the stickers on our cups do not contain animal ingredients or anyhow involved in animal cruelty.

Why neogrün uses plastic containers? And how to correctly discard them?

There is an ongoing discussion about the reasonable use of plastic packaging and its negative impact on our environment. However, it is not the plastic to blame for the pollution, rather our irresponsible actions that lead to it. That’s why we use plastic only where there is currently no more environmentally friendly alternative. Two obvious alternatives for the wet product are the glass or bioplastics. Regarding the first, we do not consider glass safe enough to be use in toys. S for the bioplastics, although they are bio-based, they create a serious issue for recycling. Bioplastics are currently included in the recycling class “7 – Others”, which is the worst class for recycling.

 

That’s why we decided to use only cups and stickers made of food safe pure polypropylene. It is 100% recyclable and can be properly disposed of by every child.

 

Upcycling before recycling! You can continue using our cups in a household as a container for small objects. Or try them as a flower pot – thanks to transparent walls you and your child can watch the roots grow through the soil.

 

Please teach your child responsible disposal of the plastic. Follow the local recommendations for plastic recycling in your country. Many Thanks! (In Germany throw it in the yellow bag or in the yellow bin)

What does “open-ended play” mean?

The child imagination is unique and unlimited. And the best we can do to promote the individuality of your child is to provide him with an absolute freedom of play – without rules and guidance. So “open-ended play” means a game experience in which children naturally explore the world without prescribed boundaries nor concrete scenarios. That also means there is no “right” or “wrong”. Children just follow their imagination to allow the game to go in any direction. Here at neogrün we produce toys that give an absolute freedom for imagination.

 

Modeling clay

Does Easy Clay contain alum?

No. During the development of Easy Clay, we deliberately decided not to use alum.

The clay has a bitter taste. Is that normal?

Yes, that’s normal and expected. Even though, our Easy Clay is produced from edible ingredients, it is not suitable for consumption. We are obliged by law to add a bitter-tasting substance to our products to prevent children from accidental swallowing of the clay.

Is Easy Clay allergy-friendly?

Easy Clay contains gluten. Otherwise, our modeling clay is free from the most common * allergens found in food.

But remember that allergic reactions can develop to a virtually any ingredient. And it does not matter if the substance is natural or synthetic. We strongly advise to immediately contact your doctor if you noticed itching, swelling in the nose and throat or rash.

 

* Free from soy, peanuts and tree nuts, palm oil, milk, fish and eggs

 

Finger paints

Are the finger paints lightfast?

neogrün finger paints consist of natural colors that are bright and relatively light stable. However, the intensity of colors may decrease with time and after the long exposure to direct sunlight. We recommend keeping the paint pots in their original box to protect them from light.

Are the finger paints allergy-friendly?

Our finger paints are free from the most common allergens found in food*. But remember that allergic reactions can develop to a virtually any ingredient. And it does not matter if the substance is natural or synthetic. We strongly advise to immediately contact your doctor if you noticed itching, swelling in the nose and throat or rash.

 

* Free from gluten, soy, peanuts and tree nuts, palm oil, milk, fish and eggs

Are the finger paints lactose- and gluten-free?

Short answer – YES. Long answer – finger paints are not food. Therefore, we prefer to talk about dairy and cereal ingredients as potential allergens. Our finger paints contain no wheat gluten and no other wheat components. The starch in our finger paints comes from corn. All of our products are vegan, which is why they do not contain milk or any other animal ingredients.

 

Data protection

If the data transfer safe with neogrün?

Naturally! Any kind of transmission of data via our website or our shop is protected by a high SSL encryption standard. You recognize the encryption in the address bar of your browser. There, depending on the browser, a “green lock” or the word “safe” is displayed. Our servers are located in Germany, which enables us to guarantee a high degree of data security.

I have questions about my data. Whom can I contact?

Of course, we are always happy to answer your questions about your stored data and their use. Simply send us an e-mail to hello@neogruen.com or use our contact form.